Terms & Conditions

Last Updated: 6th August 2022.

This website is operated by Mr Floral Limited. By accessing this website you agree to comply with, and be bound by, these terms and conditions. If you do not agree with these terms and conditions you are not permitted to use this website and must leave immediately.

Purchasing

All items offered on Mr Floral are subject to availability. When you place an order to purchase product(s) by clicking on the Confirm Order button we will send you an e-mail confirming receipt of your order and containing full details of your order. Your order represents an offer to us to purchase product(s). Once we have accepted your order and your order has been dispatched, we will send you an e-mail confirmation. The contract will be filed. For security reasons your order’s data will not be accessible via the internet. This data is kept in confidence in accordance to our privacy policy.

Our website will be kept up to date as reasonably as possible, but we cannot guarantee that any item will be available. If we cannot supply a product from your order, we will contact you via the e-mail address you have provided. If we cannot contact, you or we receive no response we will continue to process the remaining items on your order. We will not substitute any item without your prior consent. Any funds being held in your account for the goods we cannot supply will be refunded. Voucher codes are not eligible for use on sale items or in conjunction with any other offer.

In the unlikely event that we encounter a problem with your order we will contact you via the e-mail address you have provided. We reserve the right not to accept an order at any time at our discretion.

All new orders are deemed separate and each is treated individually.

Payment

We accept payment by most major credit and debit cards including Visa and MasterCard.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Additional checks may be undertaken by us and your card issuer to ensure it is you making the order.

We cannot be held responsible for any delays incurred if for any reason your card issuer refuses to authorise payment. For first time customers we may request that goods are shipped to the credit card billing address. All prices are in Pound Sterling (GBP). Delivery charges are not included in the prices quoted.

Delivery

All orders are processed within 24 hours during business days (Mon-Fri) and are sent via Royal Mail Tracked. You will receive an e-mail confirmation with your tracking number once your order has been dispatched.

Expected delivery time is 1-2 business days (Mon-Fri). Complementary shipping is available for all orders over £100.00. If you have any queries regarding your order, please e-mail us on orders@mrfloral.co.uk.

Pre-Order Items

Customers may have the opportunity to pre-order items which will become available later in the season. Any dates given for the availability of pre-order items will only be a guide.

In the unlikely event that a pre-ordered item cannot be delivered an email will be sent to the given email address and a full refund or store credit will be offered.

Payment for pre-order items is made on the same day the order is placed.

Once your order has been dispatched an email confirmation will be sent which will include the shipping tracking number.

Refunds

You must follow the steps below in order to be eligible for a refund or an exchange:

Contact us by e-mail within 7 days of receiving your order and we will issue you with a returns form and a returns reference number. Fill in the returns form completely and ensure that it is signed. Display the reference number clearly on the outside packaging.

Please return goods to us within 30 days of receiving the returns form from us. All shipping costs involved will be entirely the customer’s responsibility. In the event of an exchange, we do not charge to ship out the replacement items. We will reimburse the shipping costs if you have returned an item to us due to the item being faulty or damaged and our quality control team have accepted the item to be faulty.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

We advise you to send items back to us via registered delivery or courier and that you retain proof of postage. Ensure that the item you are sending back to us is adequately insured as we cannot be held liable for any loss or damage in transit back to us.

We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been used. Items should be returned in the original packaging. Boxes should be undamaged as they are also considered to be part of the product.

Funds for returned items will only be credited to accounts initially used to purchase the returned item. Goods are fully insured during transit and goods become your full responsibility once they have been delivered.